New Patient Information
We are here for your support and ready to assist you in every step of your treatment journey. Our medical offices accept most major insurance plans. If you are not covered by health insurance for your visit or any of the treatments we provide, we may be able to assist you with costs or make special financial arrangements for our services.
New Patient Appointments
Our services are available to all who seek them. You may become our patient through a physician’s referral or transfer. We welcome the opportunity to provide second opinions because an initial diagnosis can be stressful and we strive to keep waiting times for appointments to a minimum. Be assured that our providers will do their very best to help you. For new patient appointments, please consult your primary care provider or specialty provider for a referral or call one of our medical office locations.
Release of Patient-Identifiable Health Information
What to Expect During Your First Visit
To better serve you during your visit, we ask that you bring the pre-authorization, if needed, as well as a list of your medications, prior illnesses, previous surgeries and current allergies. Always bring a picture ID and your insurance card, and let us know whenever you change your address, telephone number, employment, marital status or insurance. We accept most major insurance plans.
During your initial office visit, you will have the opportunity for an open conversation with your physician. Our medical team will perform an initial evaluation by reviewing your medical records and health history. We may also perform some initial tests and procedures. Once your health evaluation is completed, we will guide you through your initial treatment options. If you can, bring someone with you such as a family member or friend to be another set of ears in the room. In addition to providing emotional support, they can help you remember what the physician says, take notes for you and remind you of key questions that you want to ask.
Medical Examination and Treatment
Your care team will provide comprehensive chemotherapy education, including medical management, side effect management, and general health and safety guidelines.
Before Treatment
- Treatment Education: Your care team—which includes your doctor, nurse practitioner, and nurse—will provide thorough chemotherapy education. This education encompasses medication management, side effect management, and general health and safety guidelines. Understanding your treatment can help you manage potential side effects and improve overall outcomes. Education will be delivered through various formats, including individual consultations, printed materials, website links, and group sessions.
- Medical Examination: Prior to treatment, you’ll undergo a pre-treatment evaluation, which includes a physical examination, blood tests, and imaging to assess the extent of cancer. Your medical team will also discuss your medical history, allergies, and any previous treatments.
Financial Estimate, Cost Considerations & Payment Arrangements
- Insurance Review: Our team will review your insurance coverage and policy terms to estimate your copay, as different policies have varying deductibles, co-insurance rates, and copayment amounts.
- Treatment Regimen Identification: Your doctor will determine the chemotherapy treatment regimen you’ll undergo. Different regimens can vary in cost and may include additional expenses, such as diagnostic tests or supportive care medications.
- Cost Estimation: Once your specific treatment regimen is identified, we can estimate the cost of chemotherapy. Factors influencing cost include the drugs used, dosage, treatment frequency, and duration.
- Out-of-Pocket Expenses: After estimating the treatment cost, we’ll calculate your out-of-pocket expenses, including copays, deductibles, and co-insurance. Depending on your policy, you may need to pay a set copay amount or a percentage of the treatment cost. All copays must be paid before we can order your medications and schedule your treatment.
- Payment Plan: If you’re unable to pay your copays in time, you can arrange a payment plan with us. This involves paying a deposit and committing to pay the remaining balance. Once your deposit is made and the payment plan is approved, your treatment appointment can be confirmed. Full payment for your first treatment cycle must be completed before the second cycle is scheduled.
- Financial Assistance: We can assist you in exploring financial assistance options, such as grants and co-pay assistance programs. In certain cases, you may be eligible for manufacturer-sponsored medication programs, also known as “free drug” programs. To access these, be prepared to submit an application and supporting documents, such as bank statements and tax returns. Estimating chemotherapy copays is a complex, individualized process that considers your insurance coverage, treatment regimen, and available financial assistance. We’ll work with you to explore all resources to ensure you receive necessary treatment while managing out-of-pocket expenses.
Informed Consent
Before beginning treatment, you’ll need to provide informed consent. This process ensures you understand the potential benefits, risks, and side effects of chemotherapy. Your informed consent acknowledges your understanding of the treatment, including the drugs used, your financial responsibilities, potential outcomes, and necessary precautions before, during, and after treatment.
During Treatment
- Chemotherapy Infusion: During infusion, you’ll receive chemotherapy through an IV placed in your arm or hand. Treatment duration varies based on the type and dose of chemotherapy drugs. You may also receive medications to prevent nausea, manage pain, or prevent infection.
- Side Effects: Your care team will help you prepare your body to minimize potential side effects. Common chemotherapy side effects include fatigue, nausea, vomiting, hair loss, fever, chills, and a weakened immune system. Your medical team will monitor you closely during infusion to address any side effects that may arise.
After Treatment
Post-infusion, you may feel tired and need several days to rest. Your medical team will provide instructions on managing any side effects. A nurse will follow up with you to assess your condition after your first treatment. It’s essential to attend follow-up appointments, and additional lab tests may be requested to monitor your progress. Feeling anxious or overwhelmed before chemotherapy is normal; remember, your medical team is here to support you. Communicate openly about any concerns, and we’ll offer guidance to help you manage your treatment journey.