Medical Office Receptionist

Job Listing for Locations

Waterfront Plaza – 500 Ala Moana Blvd. Suite 6-230, Honolulu, HI 96813
Westridge Center – 98-150 Kaonohi St. Suite B-219, Aiea, HI 96701

Level:Entry Level

Minimum Requirements

  • High School Diploma and/or college degree
  • Proficient with computers, medical equipment, electronic medical records (EMR)

Additional Knowledge & Skills

  • Professional and personable with customer service skills
  • Familiar with medical office billing systems
  • 1 year of experience in private practice clinic


  • High School Diploma, Some College

Critical Skills

  • Ability to perform optimally in a busy, growing environment
  • Patient friendly and accommodating communication skills
  • Flexibility with an innovative and growing practice in a dynamic industry


  • Answer, route or take messages for all incoming calls during open business hours
  • Transcribes from voicemail to EMR and routes messages quickly and efficiently
  • Takes complete info and routes new patient requests, prescription refill requests and record all patient interaction through telephone in the EMR
  • Greet patients as they enter the clinic, obtains insurance info changes, preferred pharmacy and pharmacy benefit card
  • Collect co-pay (if any) immediately from patient, or note in EMR the reason that co-pay cannot be collected
  • Perform co-pay reconciliation at the end of each day
  • Room patient and directs them to Waiting Area, Treatment Room or Lab and records patient location in EMR in real time
  • Checks all incoming faxes, and routes urgent/stat results appropriately, and transfer faxes to correct patient chart
  • Confirm demographic information in EMR
  • Check out patients by arranging all follow up visits, coordinate treatment times with Chemo staff and set outside labs, testing and scanning appointments for patients
  • Remind patients of upcoming appointments, to come earl, or complete lab tests for MD
  • Monitors daily intake of patients for no-shows and cancellations, and calls all no show and cancellations to reschedule, and records all correspondence in EMR.
  • Assist in monitoring patients waiting in lobby to start treatment
  • Receives calls or visits from new and prospective patients and coordinates collecting of demographic information, insurance and medical records prior to first visit and consultation
  • Verifies insurance coverage and eligibility for every patient visit
  • Coordinates with Providers and staff to schedule new patients
  • Report to additional practice locations to provide Receptionist coverage as needed


Clinic Lead Medical Assistant
Back Office Clerk

Benefits & Company Statement

Hawaii Cancer Care is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status. Our mission is to provide our patients with the best quality care. The ability of our doctors to provide this level of service depends on the work of every single individual in our practice. Candidates who wish to work with us in our fast-paced, innovative and team-oriented environment are welcome to apply. Health Benefits are offered with full time position (20 hours or more per week).

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