Level:Entry Level

• High School Diploma and/or college degree
• Proficient with computers, medical equipment, electronic medical records (EMR)

• Professional and personable with customer service skills
• Familiar with medical office billing systems
• 1 year of experience in private practice clinic

• High School Diploma, Some College

• Ability to perform optimally in a busy, growing environment
• Patient friendly and accommodating communication skills
• Flexibility with an innovative and growing practice in a dynamic industry

• Answer, route or take messages for all incoming calls during open business hours
• Transcribes from voicemail to EMR and routes messages quickly and efficiently
• Takes complete info and routes new patient requests, prescription refill requests and record all patient interaction through telephone in the EMR
• Greet patients as they enter the clinic, obtains insurance info changes, preferred pharmacy and pharmacy benefit card
• Collect co-pay (if any) immediately from patient, or note in EMR the reason that co-pay cannot be collected
• Perform co-pay reconciliation at the end of each day
• Room patient and directs them to Waiting Area, Treatment Room or Lab and records patient location in EMR in real time
• Checks all incoming faxes, and routes urgent/stat results appropriately, and transfer faxes to correct patient chart
• Confirm demographic information in EMR
• Check out patients by arranging all follow up visits, coordinate treatment times with Chemo staff and set outside labs, testing and scanning appointments for patients
• Remind patients of upcoming appointments, to come earl, or complete lab tests for MD
• Monitors daily intake of patients for no-shows and cancellations, and calls all no show and cancellations to reschedule, and records all correspondence in EMR.
• Assist in monitoring patients waiting in lobby to start treatment
• Receives calls or visits from new and prospective patients and coordinates collecting of demographic information, insurance and medical records prior to first visit and consultation
• Verifies insurance coverage and eligibility for every patient visit
• Coordinates with Providers and staff to schedule new patients
• Report to additional practice locations to provide Receptionist coverage as needed