Level:Experienced Non-Manager

• High School Diploma
• Current Medical Assistant license/certification
• Proficient with computers, medical equipment, electronic medical records (EMR)

• Professional and personable with customer service and management skills
• Familiar with medical office billing systems
• 3-5 years of experience in Oncology specialty office
• Phlebotomy/IV Certificate

• High School Diploma, Some College

• Ability to perform optimally in a busy, growing environment
• Patient friendly and accommodating communication skills
• Flexibility with an innovative and growing practice in a dynamic industry
• 1 year of experience supervising or managing staff

• Perform all key functions and responsibilities of MEDICAL ASSISTANT and MEDICAL OFFICE RECEPTIONIST
• Assist management in the onboarding of new Medical Assistants
• Serve as Preceptor for newly hired Medical Assistants
• Oversee workflow and supervise Medical Assistants in the clinic
• Coordinate with Physicians and Management to provide staff when needed in critical areas of the clinic
• Coordinate with Management on the approval of time off, sick calls and scheduling of staff
• Monitors clinic for no-shows and cancellations, and manages rescheduling of all no show and cancellations, and records all correspondence in EMR.
• Obtain prior authorizations for all patients’ procedures, and medication, and record approved and denied authorizations in OncoEMR
• Work closely with billing to ensure timely authorizations obtained for patients Submit prescriptions to In-Office Dispensary and outside pharmacies after physician review and approval
• Answer, route or take messages for all incoming calls during open business hours
• Take complete info and routes new patient requests, prescription refill requests and record all patient interaction through telephone in the EMR
• Produce reports for Management as needed
• Coordinate with Providers to manage care of patients
• Coordinate with Back Office staff to manager care of patients