Level:Entry Level

• High School Diploma
• Current Medical Assistant license/certification
• Proficient with computers, medical equipment, electronic medical records (EMR)

• Professional and personable with customer service skills
• Familiar with medical office billing systems
• 1 year of experience in Oncology specialty office
• Phlebotomy/IV Certificate

• High School Diploma, Some College

• Ability to perform optimally in a busy, growing environment
• Patient friendly and accommodating communication skills
• Flexibility with an innovative and growing practice in a dynamic industry

• Answer, route or take messages for all incoming calls during open business hours
• Takes complete info and routes new patient requests, prescription refill requests and record all patient interaction through telephone in the EMR
• Greet patients as they enter the clinic, obtains insurance info changes, preferred pharmacy and pharmacy benefit card
• Collect co-pay (if any) immediately from patient, or note in EMR the reason that co-pay cannot be collected.
• Room patient in OncoEMR, and directs them to Waiting Area, Treatment Room or Lab
• Checks all incoming faxes, and routes urgent/stat results appropriately, and transfer faxes to correct patient chart
• Confirm demographic information in EMR
• Take vitals and enters required information in EMR
• Check out patients by arranging all follow up visits, coordinate treatment times with Chemo staff and set outside labs, testing and scanning appointments for patients
• Arrange all outside appointments for patients
• Remind patients of upcoming appointments, to come earl, or complete lab tests for MD
• Process patient care summaries, send to referral physician or print for patient
• Check visit list for following day and makes sure that all test results MD needs are in EMR, and call to retrieve scans and lab results if missing from chart if needed
• Process reports for physicians as requested
• Monitors daily intake of patients for no-shows and cancellations, and calls all no show and cancellations to reschedule, and records in EMR.
• Prepare needles, bags and trays for Chemo RNs
• Assist in monitoring patients waiting in lobby to start treatment
• Assist in cleaning chairs between patients, and at end of the day
• Dispense medications from Lynx, administer injections, and document in MAR
• Obtain prior authorizations for all patients’ procedures, and medication
• Record approved and denied authorizations in OncoEMR
• Work closely with billing to ensure timely authorizations obtained for patients Submit prescriptions to In-Office Dispensary and outside pharmacies after physician review and approval
• Assist in transporting patients to emergency room
• Report to additional practice locations to provide Medical Assistant coverage as needed