Mon-Fri 8:30AM - 5:00PMSat 8:30AM - 12:00PM, Sun Closed808 524-6115info@hawaiicancercare.com
Back Office Lead
Job Listing for Locations
Waterfront Plaza – 500 Ala Moana Blvd. Suite 6-230, Honolulu, HI 96813
Westridge Center – 98-150 Kaonohi St. Suite B-219, Aiea, HI 96701
Level:Experienced Non-Manager
Minimum Requirements
High School Diploma and/or college degree
Proficient with computers, medical equipment, electronic medical records (EMR)
Additional Knowledge & Skills
Professional and personable with customer service skills
Familiar with medical office billing systems
3+ year of experience in private practice clinic
Education
High School Diploma, Some College
Critical Skills
Ability to perform optimally in a busy, growing environment
Patient friendly and accommodating communication skills
Flexibility with an innovative and growing practice in a dynamic industry
BACK OFFICE LEAD KEY FUNCTIONS AND RESPONSIBILITIES
Perform all key functions and responsibilities of BACK OFFICE CLERK
Coordinate with medical staff to ensure timely authorizations obtained for patients’ prescriptions to In-Office Dispensary and outside pharmacies after physician review and approval
Manage process for prior authorizations in coordination with medical staff to ensure accuracy in the medical record and efficiency in scheduling of patient visits and treatments.
Manage process of the intake and scheduling of new patients, verifying demographic information, insurance eligibility, and medical records prior to first visit and consultation
Review requests for new or changed treatment to adhere to NCCN guidelines and performs Billing Office Approval in the EMR according to policies and procedures
Manage Billing Office Approval process in coordination with medical staff to ensure accuracy in the medical record and efficiency in scheduling of new and changed treatments
Verify insurance coverage and eligibility for all new patients and existing patients for every visit
Coordinate with Billing Department for enrolling patients in Patient Assistance programs
Assist patients with enrolling in Patient Assistance programs
Assist Billing Department with collecting and reconciling co-pays, overdue amounts and deductibles from patients
Assist Clinic Leads and Management with reports and projects as needed
Respond to patient inquiries regarding billing statement and related issues
Report to additional practice locations to provide Back Office Clerk coverage as needed
PROMOTES TO
Clinic Lead
MA Manager
Back Office Manager
Benefits & Company Statement
Hawaii Cancer Care is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status. Our mission is to provide our patients with the best quality care. The ability of our doctors to provide this level of service depends on the work of every single individual in our practice. Candidates who wish to work with us in our fast-paced, innovative and team-oriented environment are welcome to apply. Health Benefits are offered with full time position (20 hours or more per week).
Thank you for requesting a telemedicine appointment.
If you are a new patient, you will receive a confirmation email containing the forms that need to be filled out and sent back to us prior to your telemedicine visit.
You can also access our New Patient Forms by - Clicking Here.
In preparation for your telemedicine visit with your doctor, please review our information on using the Updox Video Chat application.