Back Office Lead

Job Listing for Locations

Waterfront Plaza – 500 Ala Moana Blvd. Suite 6-230, Honolulu, HI 96813
Westridge Center – 98-150 Kaonohi St. Suite B-219, Aiea, HI 96701

Level:Experienced Non-Manager

Minimum Requirements

  • High School Diploma and/or college degree
  • Proficient with computers, medical equipment, electronic medical records (EMR)

Additional Knowledge & Skills

  • Professional and personable with customer service skills
  • Familiar with medical office billing systems
  • 3+ year of experience in private practice clinic


  • High School Diploma, Some College

Critical Skills

  • Ability to perform optimally in a busy, growing environment
  • Patient friendly and accommodating communication skills
  • Flexibility with an innovative and growing practice in a dynamic industry


  • Perform all key functions and responsibilities of BACK OFFICE CLERK
  • Coordinate with medical staff to ensure timely authorizations obtained for patients’ prescriptions to In-Office Dispensary and outside pharmacies after physician review and approval
  • Manage process for prior authorizations in coordination with medical staff to ensure accuracy in the medical record and efficiency in scheduling of patient visits and treatments.
  • Manage process of the intake and scheduling of new patients, verifying demographic information, insurance eligibility, and medical records prior to first visit and consultation
  • Review requests for new or changed treatment to adhere to NCCN guidelines and performs Billing Office Approval in the EMR according to policies and procedures
  • Manage Billing Office Approval process in coordination with medical staff to ensure accuracy in the medical record and efficiency in scheduling of new and changed treatments
  • Verify insurance coverage and eligibility for all new patients and existing patients for every visit
  • Coordinate with Billing Department for enrolling patients in Patient Assistance programs
  • Assist patients with enrolling in Patient Assistance programs
  • Assist Billing Department with collecting and reconciling co-pays, overdue amounts and deductibles from patients
  • Assist Clinic Leads and Management with reports and projects as needed
  • Respond to patient inquiries regarding billing statement and related issues
  • Report to additional practice locations to provide Back Office Clerk coverage as needed


Clinic Lead
MA Manager
Back Office Manager

Benefits & Company Statement

Hawaii Cancer Care is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status. Our mission is to provide our patients with the best quality care. The ability of our doctors to provide this level of service depends on the work of every single individual in our practice. Candidates who wish to work with us in our fast-paced, innovative and team-oriented environment are welcome to apply. Health Benefits are offered with full time position (20 hours or more per week).

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