Level:Experienced Non-Manager

• High School Diploma and/or college degree
• Proficient with computers, medical equipment, electronic medical records (EMR)

• Professional and personable with customer service skills
• Familiar with medical office billing systems
• 1 year of experience in private practice clinic

• High School Diploma, Some College

• Ability to perform optimally in a busy, growing environment
• Patient friendly and accommodating communication skills
• Flexibility with an innovative and growing practice in a dynamic industry

• Answer, route or take messages for all incoming calls during open business hours
• Transcribe from voicemail to EMR and routes messages quickly and efficiently
• Check all incoming faxes, and routes urgent/stat results appropriately, and transfer faxes to correct patient chart
• Check out patients by arranging all follow up visits, coordinate treatment times with Chemo staff and set outside labs, testing and scanning appointments for patients
• Remind patients of upcoming appointments, to come earl, or complete lab tests for MD
• Monitor daily intake of patients for no-shows and cancellations, and calls all no show and cancellations to reschedule, and records all correspondence in EMR.
• Receive calls or visits from new and prospective patients and coordinates collecting of demographic information, insurance and medical records prior to first visit and consultation
• Verify insurance coverage and eligibility for all new patients and existing patients for every visit
• Receive calls or visits from new and prospective patients and coordinates collecting of demographic information, insurance and medical records prior to first visit and consultation
• Verify insurance coverage and eligibility for every patient visit
• Coordinate with Providers and staff to schedule new patients
• Obtain prior authorizations for all patients’ procedures, and medication
• Record approved and denied authorizations in OncoEMR
• Coordinate with medical staff to ensure timely authorizations obtained for patients’ prescriptions to In-Office Dispensary and outside pharmacies after physician review and approval
• Review requests for new or changed treatment to adhere to NCCN guidelines and performs Billing Office Approval in the EMR according to policies and procedures
• Assist Clinic Leads and Management with reports and projects as needed
• Coordinate with billing department on authorizations and approvals of treatment and medications for patients
• Coordinate with Billing Department for enrolling patients in Patient Assistance programs
• Assist Billing Department with collecting co-pays, overdue amounts and deductibles from patients
• Assists Management in fulfilling required reporting and submissions for Medicare and Payor audits
• Perform daily, weekly and monthly EMR back up and prep for disaster plans as needed
• Transcribe Provider dictation into EMR
• Report to additional practice locations to provide Back Office Clerk coverage as needed