Back Office Clerk


Job Listing for Locations


1329 Lusitana St., Suite 307, Honolulu, HI 96813
2226 Liliha St., Suite B-204, Honolulu, HI 96817
98-1247 Kaahumanu St., Suite 315, Aiea, HI 96701

Level:Experienced Non-Manager

Minimum Requirements

  • High School Diploma and/or college degree
  • Proficient with computers, medical equipment, electronic medical records (EMR)

Additional Knowledge & Skills

  • Professional and personable with customer service skills
  • Familiar with medical office billing systems
  • 1 year of experience in private practice clinic

Education

  • High School Diploma, Some College

Critical Skills

  • Ability to perform optimally in a busy, growing environment
  • Patient friendly and accommodating communication skills
  • Flexibility with an innovative and growing practice in a dynamic industry

BACK OFFICE CLERK KEY FUNCTIONS AND RESPONSIBILITIES

  • Answer, route or take messages for all incoming calls during open business hours
  • Transcribe from voicemail to EMR and routes messages quickly and efficiently
  • Check all incoming faxes, and routes urgent/stat results appropriately, and transfer faxes to correct patient chart
  • Check out patients by arranging all follow up visits, coordinate treatment times with Chemo staff and set outside labs, testing and scanning appointments for patients
  • Remind patients of upcoming appointments, to come earl, or complete lab tests for MD
  • Monitor daily intake of patients for no-shows and cancellations, and calls all no show and cancellations to reschedule, and records all correspondence in EMR.
  • Receive calls or visits from new and prospective patients and coordinates collecting of demographic information, insurance and medical records prior to first visit and consultation
  • Verify insurance coverage and eligibility for all new patients and existing patients for every visit
  • Receive calls or visits from new and prospective patients and coordinates collecting of demographic information, insurance and medical records prior to first visit and consultation
  • Verify insurance coverage and eligibility for every patient visit
  • Coordinate with Providers and staff to schedule new patients
  • Obtain prior authorizations for all patients’ procedures, and medication
  • Record approved and denied authorizations in OncoEMR
  • Coordinate with medical staff to ensure timely authorizations obtained for patients’ prescriptions to In-Office Dispensary and outside pharmacies after physician review and approval
  • Review requests for new or changed treatment to adhere to NCCN guidelines and performs Billing Office Approval in the EMR according to policies and procedures
  • Assist Clinic Leads and Management with reports and projects as needed
  • Coordinate with billing department on authorizations and approvals of treatment and medications for patients
  • Coordinate with Billing Department for enrolling patients in Patient Assistance programs
  • Assist Billing Department with collecting co-pays, overdue amounts and deductibles from patients
  • Assists Management in fulfilling required reporting and submissions for Medicare and Payor audits
  • Perform daily, weekly and monthly EMR back up and prep for disaster plans as needed
  • Transcribe Provider dictation into EMR
  • Report to additional practice locations to provide Back Office Clerk coverage as needed

PROMOTES TO

New Patient Liaison
Clinic/Process Lead

Benefits & Company Statement

Hawaii Cancer Care is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status. Our mission is to provide our patients with the best quality care. The ability of our doctors to provide this level of service depends on the work of every single individual in our practice. Candidates who wish to work with us in our fast-paced, innovative and team-oriented environment are welcome to apply. Health Benefits are offered with full time position (20 hours or more per week).

Copyright Hawaii Cancer Care 2018. All rights reserved.